I have made a policy this year that I will personally call all of my clients every month. They hear from me through email every week, but can't beat a phone call on both sides of the relationship. Just finished half hour of calling. Had a great conversation, for example, with one of Kamloops' experts in property appraisal, Mark Anderson. Mark is still very much a great guy, even though he gave up tennis quite a while ago and I don't get a chance to kick his butt on the court.